CUSTOMER CARE & SUPPORT

Get in Touch with Us

Have a question regarding your order, delivery timelines, product availability, or business inquiries? Our customer support team is always ready to assist you.

Phone & WhatsApp

Speak directly with our friendly customer assistance desk.

+91 1800 200 100 Mon – Sun: 8:00 AM – 10:00 PM

Email Support

Write to us with your query and get a prompt response.

support@vybeonline.com Average response time: Within 2 hours

Registered Office

Corporate Office & Fulfillment Center.

VYBE ONLINE PRIVATE LIMITED, Commercial Center, Tech Park, India Mon – Sat: 9:00 AM – 6:00 PM

Send Us a Message

Fill out the form below and our dedicated support team will get back to you promptly.

QUICK ANSWERS

Frequently Asked Questions

Common questions answered for your instant assistance.

What are your delivery timelines?

Orders are typically delivered within same-day or next-day scheduled slots depending on your pin code and chosen delivery window.

What is your return or refund policy?

If you receive an item that is damaged, defective, or not up to quality standards, you can request an easy replacement or instant refund via your account dashboard.

What payment methods do you accept?

We accept all major UPI apps (GPay, PhonePe, Paytm), Credit & Debit Cards, Net Banking, and Cash on Delivery (COD) in eligible delivery areas.

How is purity & freshness guaranteed?

Our farm produce and grocery staples are procured directly from certified partners and handled under hygienic, temperature-controlled conditions.

Free Express Delivery

On all organic orders over ₹499

100% Certified Organic

Direct from certified eco farmers

Secure & Safe Payment

Encrypted 256-bit safe checkout

Freshness Guarantee

100% refund if not satisfied

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