Store Refund & Return Policy

1. Our Quality & Satisfaction Promise

At VYBE ONLINE PRIVATE LIMITED, we are committed to delivering the freshest groceries, high-quality staples, and verified products. If you receive an item that is defective, expired, damaged during transit, or not matching what you ordered, we provide hassle-free replacement or refund solutions.

2. Return Windows & Category Guidelines

• Fresh Fruits, Vegetables & Perishables: Eligible for instant report upon delivery or within 24 hours of delivery.
• Packaged Groceries & Staples: Eligible for return/exchange within 48 hours if sealed packaging is defective or compromised.
• General Merchandise & Non-Perishables: Eligible for return within 7 days in original condition with intact brand tags and accessories.

3. How to Request a Return / Refund

To initiate a return or report a damaged item:

1. Go to your My Account → Orders section or email support@vybeonline.com with your Order ID and photo of the defective item.
2. Our customer care executive will review the claim within 2-4 hours.
3. Upon verification, an instant replacement dispatch or full refund will be processed immediately.

4. Refund Timelines & Methods

Refunds are credited directly to the original payment method:

• UPI / Wallets: Processed within 24–48 business hours.
• Debit / Credit Cards & Net Banking: Reflected within 3–5 business days as per standard banking clearance cycles.
• Cash on Delivery (COD): Refunded via direct bank account transfer (NEFT/IMPS) or instant UPI transfer.

5. Customer Support Assistance

If you have any questions regarding returns or existing refund requests, please contact our help desk:

VYBE ONLINE PRIVATE LIMITED Support
Email: support@vybeonline.com
Toll-Free Helpline: 1800 200 100 (Mon – Sun, 8:00 AM – 10:00 PM)